These Terms govern the RiskSignal tracking monitoring service, operated by Jarvis Price ("RiskSignal", "we", "us"). By paying a subscription, you ("you", "the client") accept these Terms.

The Scope & Limitations page is part of these Terms and is incorporated by reference. It defines what the service detects and, just as importantly, what it does not. Please read it before subscribing.

If you need a countersigned agreement instead, ask and we will provide one.

We scan each website on the roster you provide, once per day, and notify you by email when we detect that a site's conversion tracking has broken.

Scanning is external. It uses no credentials, installs no code, and touches no system belonging to you or your clients.

A difference observed in one scan is never sent to you. We wait for a second scan to agree, and a person reviews every candidate by hand before you are contacted. This is why an alert reaches you within a couple of days rather than within the hour.

Once a week we send you a coverage note stating how many roster domains were checked and identifying any that could not be reached, together with the reason. It reports coverage and carries no scan data.

If a domain on your roster consistently blocks automated visits, we will tell you and remove it from the roster rather than leave it counted as monitored. You may substitute another domain in its place.

The service is delivered entirely by email. There is no dashboard, portal, or login.

We do not promise any number of alerts. A month with no alerts means nothing broke, which is the expected outcome and not a failure of the service.

Monitoring is a monthly subscription priced by the number of client domains on your roster. Pricing is provided on request and forms part of these Terms at the tier you subscribe to.

Payment is taken monthly in advance through PayPal. PayPal processes your payment details directly; we do not see or store card or bank information.

If your roster grows beyond the limit of your tier, we will tell you before anything changes and you can decide whether to move up a tier or remove domains. We will not silently upgrade you.

Fees are exclusive of any taxes that apply where you are established. You are responsible for those.

We may change pricing with at least 30 days' notice by email. A change never applies to a period you have already paid for.

You may cancel at any time, for any reason, by email or through PayPal. There is no minimum term, no notice period, and no cancellation fee.

On cancellation, monitoring continues to the end of the period you have already paid for, and then stops. Part-months are not refunded.

If the service materially fails to operate for a substantial part of a paid month, tell us and we will refund that month. We would rather refund than argue.

We may end the service with 30 days' notice by email, and will refund any period paid for beyond that. We may suspend or end it immediately if you use it in breach of the "Authority to monitor" section below.

• Give us an accurate roster of domains, and keep it current as clients join and leave.
• Tell us in advance about planned site migrations or tracking changes, so an intentional change is not investigated as a break.
• Act on the alerts we send. We report a problem; fixing it with your client is yours.
• Do not send us credentials. We will not accept them.

You confirm that you are authorised to have each domain on your roster monitored on your client's behalf, whether through your agreement with that client or otherwise.

This matters because we scan sites you do not own. Our scanning is passive and equivalent to an ordinary visit, but the permission to point us at a given site is yours to give.

You agree to cover us against any third-party claim arising from a domain being placed on your roster without the necessary authority.

We never contact the businesses whose sites are on your roster. The relationship is with you.

We store the technical observations from each scan, because comparing today against yesterday is what makes the service work. The Privacy Policy covers this in full.

If a roster arrives with contact columns alongside the domains, only the domains are used. Contact data is not stored and not rejoined to any output.

We treat your roster and your alerts as confidential. We will not identify you, your agency, or a specific client site publicly without your written permission.

Aggregate, non-identifying observations across all sites we have scanned may inform published research. Nothing in such research identifies an individual site or client.

You keep ownership of your roster. We keep ownership of the service, the scanning software, and the methodology behind it.

We provide the service with reasonable skill and care. Beyond that, it is provided as is.

We do not warrant that every tracking failure will be detected, or that any particular failure will be detected within any particular time. The Scope & Limitations page sets out exactly what we can and cannot see, and you accept those limits when you subscribe. Absence of an alert is not a statement that a site's tracking is working correctly.

We are not liable for lost revenue, lost conversions, lost data, or indirect or consequential loss of any kind, including losses arising from a tracking failure we did not detect.

Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing here limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by negligence.

We may update these Terms as the service develops. The current version is always the one published here. If a change materially reduces what you receive, we will tell you by email before it takes effect, and you may cancel.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. This is a neutral choice of law for an international agreement and does not indicate where either party is located.

If any provision is found unenforceable, the rest remains in force.

Questions about these Terms: use the contact form.